Vendor Response Grace Period

I have one vendor who has been a little unresponsive as of late (I’m not going to name names here, but let’s just say they are pretty crucial to the wedding day :) ). I try to keep reminding myself that not everyone has my wedding on the brain 24/7 and for every 4,000 times it crosses my mind they have only probably thought about it once (if that). Each day seems so much longer when you are awaiting a response, where a normal person might check their email 3-6 times a day, I probably hit refresh every 4-6 minutes (even through my browser updates automatically and I also get my email on my phone). So in my mind it seems like they have taken forever to respond (even though in most cases its often no more than a few days).

In this case it has been almost two weeks. I think I have been very patient but I’m starting to freak out. Why aren’t they responding? Are they not coming anymore? What do I do if that happens?

Am I freaking out prematurely? How long is your ‘vendor response grace period’?


Krista said...

Did you send only one email? If you've sent more than one email while waiting for a response, then you can wait a little longer. If you have only sent one email, then I would try calling them. Annoying, I know, but that's what I would do.

Anonymous said...

I've sent two over the course of a little over 2 weeks.
I'm ready to call, but all our correspondance has been via email so far - plus I get totally nervous to call people :)

Princess Christy said...

I am totally in the same boat! I made the mistake of adding a "no hurry" in my email since I was emailing during June, and I'm still 11 months out. It's officially made my list to call her, but I'm like you - I hate doing it! I've decided I'm definitely calling tomorrow if I have no response - I'm glad to know I'm not the only one in this boat though!

Krista said...

I don't like calling people, either. I'm okay with email or meeting, but somehow calling makes me really nervous.

So, when I hav to call, I plan my script. I rehearse in my head what I'm going to say. I used to write out what I was going to say, but I don't need to write it out now.

So, that's the best advice I have: rehearse what to say. And rehearse being nice: for all you know, they're busy. The last thing you need is attitude in your voice that will detract from your message!

(Nothing personal. I always have to remind myself that you catch more flies with honey than vinegar. So I thought I'd remind you in case you're like me!)